If you have received an item in a “Damaged” or “Defective” OR it is “Not as Described” by the Seller, you may request a replacement at no extra cost. Return Policy is Seller specific and terms may differ. Please check the respective Seller's policy when buying or before initiating a return for a replacement. Replacement is subject to availability of stock with the Seller. If the product is out of stock, you will receive a full refund, no questions asked.
At 'DKM Super Mall' if you are not satisfied with the Clothing and Footwear item delivered, you can request an exchange in a different size or color. All this is at no extra cost to you. Be sure to check the Seller's Return Policy when buying or before initiating a return for exchange.
Exchange is subject to availability of stock with the Seller. If the product is out of stock, you will receive a full refund, no questions asked.
Replacement will not be accepted in the following conditions:
Product is damaged due to misuse/overuse
Returned without original packaging including, price tags, labels, original packing, freebies and other accessories.
Serial Number is tampered
Damaged products reported after 2-days (48 hours) of delivery.
Product or box is damaged due to misuse or incidental damage because of malfunctioning of product.
Product is used or worn or altered.
Defective products that are covered under Seller/Manufacturer’s warranty and reported after 10-days.