Replacement Policy

If you have received an item in a “Damaged” or “Defective” OR it is “Not as Described” by the Seller, you may request a replacement at no extra cost. Return Policy is Seller specific and terms may differ. Please check the respective Seller's policy when buying or before initiating a return for a replacement. Replacement is subject to availability of stock with the Seller. If the product is out of stock, you will receive a full refund, no questions asked.

Exchange

At 'DKM Super Mall' if you are not satisfied with the Clothing and Footwear item delivered, you can request an exchange in a different size or color. All this is at no extra cost to you. Be sure to check the Seller's Return Policy when buying or before initiating a return for exchange.

Exchange is subject to availability of stock with the Seller. If the product is out of stock, you will receive a full refund, no questions asked.

Replacement will not be accepted in the following conditions:

  •  Product is damaged due to misuse/overuse
  • Consumable Product
  • Returned without original packaging including, price tags, labels, original packing, freebies and other accessories.
  • Serial Number is tampered
  • Damaged products reported after 2-days (48 hours) of delivery.
  • Product or box is damaged due to misuse or incidental damage because of malfunctioning of product.
  • Product is used or worn or altered.
  • Defective products that are covered under Seller/Manufacturer’s warranty and reported after 10-days.
  • Ordered Wrongly By Customer (seller’s discretion)